Customer Service Institute of America Names Cvent 2009 International Service Award Winner

Expanded Worldwide Site Selection and eRFP Service to be Showcased at the 2009 EIBTM Exhibition

MCLEAN, VA – November 23, 2009 – Cvent, the leading provider of online event management software, event sourcing (eRFP), and web survey solutions, is pleased to announce that it has been recognized for exceptional service at the 2009 International Service Excellence Awards. The Customer Service Institute of America (CSIA) issues these awards annually to acknowledge the leading service providers across the globe. Cvent's Client Services Team won the award for excellent service in the category of Contact Center. This year, fellow winners of the International Service Excellence Awards include FedEx, Disneyland, and Virgin Airlines. According to the CSIA, "these awards are the world's peak customer service awards with leading organizations and individuals around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence."

Manjula Aggarwal, Cvent's Senior Vice President of Client Services, says, "Cvent has always considered client service to be our core strength and critical to the success of our business. In the enterprise software industry, it is essential that we provide superior support and guidance to our users. We're proud of the fact that over ninety percent of calls into the Cvent Client Services team are answered within ninety seconds or less because we have the utmost respect for our clients' time. Currently, we have the highest ratio of customers to customer care staff in the industry, with one Client Services rep to every fifty customers. Our team provides customer care 24 hours a day, 5 days a week, with additional support on weekends, to our clients all over the world. It is truly an honor to be recognized for our efforts in providing consistent, top quality service, and we thank the CSIA for this award."

The judging criteria for the International Service Excellence Awards are based on the International Customer Service Standard (ICSS), a rigorous business tool designed to guide organizations in delivering the highest level of service. The CSIA judging panel cited Cvent's outstanding energy, employee morale, exceptional phone support, and superior product knowledge as the key reasons why Cvent stood out from the other organizations that the CSIA evaluated. Additional factors that contributed to Cvent's award included the company's customized approach applied to every customer interaction, the education and professionalism of the Client Services team members, and the partnership mentality that is established with each Cvent customer. Christine Churchill, the Executive Director at the CSIA, says, "Cvent's efforts to educate its clients on the Cvent product lines and best practices equates to more empowered customers and a reduced call volume into the Client Services department. One of the reasons our panel awarded Cvent with this award was the company's ability to maintain its culture and vision despite its exponential growth."

About Cvent

Cvent is a leading meetings, events, and hospitality technology provider with 4,800+ employees and ~22,000 customers worldwide as of December 31, 2023. Founded in 1999, the company delivers a comprehensive event marketing and management platform and offers a global marketplace where event professionals collaborate with venues to create engaging, impactful experiences. Cvent is headquartered in Tysons, Virginia, just outside of Washington D.C., and has additional offices around the world to support its growing global customer base. The comprehensive Cvent event marketing and management platform offers software solutions to event organizers and marketers for online event registration, venue selection, event marketing and management, virtual and onsite solutions, and attendee engagement. Cvent’s suite of products automate and simplify the event management lifecycle and maximize the impact of in-person, virtual, and hybrid events. Hotels and venues use Cvent’s supplier and venue solutions to win more group and corporate travel business through Cvent’s sourcing platforms. Cvent solutions optimize the event management value chain and have enabled clients around the world to manage millions of meetings and events. For more information, please visit Cvent.com

About Customer Service Institute of America:

The Customer Service Institute of America is to be the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute and certify organizations to the International Customer Service Standard (ICSS).