Cvent Receives Fifth Consecutive International Service Excellence Award

Company Recognized For Innovative Customer Support

McLean, Va. – Cvent (NYSE : CVT), a leading cloud-based enterprise event management platform, today announced that the company received its fifth consecutive International Service Excellence Award from the Customer Service Institute of America (CSIA). The company received the award in the Customer Focused Innovations category. Cvent is being honored along with other companies focused on customer service, such as Delta Airlines, Merrill Edge and Wells Fargo.

"Our team is thrilled to be recognized with such a prominent award in the customer service industry, especially for five years in a row," said Manjula Aggarwal senior vice president of Client Services. "Assisting our clients is core to our mission. We try and make each client interaction personable, positive, and rewarding. I am delighted that my team is being recognized for their hard work and dedication year after year."

This year Cvent was recognized for many new customer-focused innovations, including a self-service support center, two customer service teams dedicated to Cvent’s mobile offerings, onsite training workshops for new clients, a onboarding implementation program for enterprise clients and fast-growing customer-focused social media communities.

CSIA is the body delegated by the International Council of Customer Service Organizations to manage the International Service Excellence Awards. These awards are the world's premiere customer service awards with organizations and individuals that excel in service around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence.

"Providing an exceptional customer experience – especially in today's competitive global economy – is essential for success, and we applaud companies like Cvent that continue to innovate and improve customer service year after year," said Christine Churchill, CSIA executive director.

About Cvent

Cvent is a leading meetings, events, and hospitality technology provider with 4,800+ employees and ~22,000 customers worldwide as of December 31, 2023. Founded in 1999, the company delivers a comprehensive event marketing and management platform and offers a global marketplace where event professionals collaborate with venues to create engaging, impactful experiences. Cvent is headquartered in Tysons, Virginia, just outside of Washington D.C., and has additional offices around the world to support its growing global customer base. The comprehensive Cvent event marketing and management platform offers software solutions to event organizers and marketers for online event registration, venue selection, event marketing and management, virtual and onsite solutions, and attendee engagement. Cvent’s suite of products automate and simplify the event management lifecycle and maximize the impact of in-person, virtual, and hybrid events. Hotels and venues use Cvent’s supplier and venue solutions to win more group and corporate travel business through Cvent’s sourcing platforms. Cvent solutions optimize the event management value chain and have enabled clients around the world to manage millions of meetings and events. For more information, please visit Cvent.com

About Customer Service Institute of America

The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the standard.